Technical Frequently Asked Questions

Do I need to use a PC to take the online course? What if I have a Macintosh?

Hondros Learning courses are developed to run on IBM PC Compatible Computers. While we currently do not support the Macintosh platform, we have knowledge of MAC users who have had success using Firefox as their browser. For additional support with the PC platform, please contact our Technical Support department at 1-888-466-3767.

Can I take this course with the AOL browser?

No, you cannot. We suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the Internet, click on the Start button in the lower left hand corner of your screen. Click All Programs, then click Internet Explorer (the program icon will have a blue "e").

Do I need to have sound on my computer to take these classes?

While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

What happens if I get disconnected from the Internet?

If you get disconnected from the Internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

What happens if I have technical difficulties while taking the course?

Contact our online training partner Hondros Learning:
Monday through Friday, 9:00 AM - 7:00 PM ET
Saturday 10:00 AM - 3:00 PM ET
Closed Sunday
Call 1-866-455-3278 or email support@fastclass.com